Customer Complaint


Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas department of savings and mortgage lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at . A toll-free consumer hotline is available at 1-877-276-5550.

The Department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrows caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at”

NMLS # 1707604

Office NMLS #1018326


Main Office

NMLS # 1018326

104 Albertson Pkwy, 

Broussard, LA 70518 

Office: 337 534 0725

eFax: 337 205 2822

Texas Office

700 Milam, Suite 1300  

Houston, TX 77002

Office: 972 733 6800 

eFax: 337 205 2822

Lake Charles Office

940 Ryan St #3f, 

Lake Charles, LA 70601 

Office: 337  496 6450 

eFax: 337 205 2822


 Preferred Lending Solutions / Mitesh Koirala is not acting on behalf of or at the direction of HUD/FHA or the Federal Government